Last Updated: June 2024
Overview
ONENOOK INDIA understands that circumstances can change. This Cancellation Policy outlines the conditions under which a booking or order may be cancelled, what charges may apply, and the process to follow. We encourage customers to read this policy carefully before placing a booking to make an informed decision.
Cancellation of Booking Before Dispatch
If you wish to cancel your booking before the vehicle has been dispatched:
- You may request a cancellation by contacting us at info@onenookindia.com or calling +91 99999 99999.
- Cancellation requests must be submitted in writing (email preferred) with your order reference number and registered contact details.
- If the cancellation is approved before dispatch, a refund of the booking amount will be processed after deduction of applicable processing or administrative fees, which will be communicated to you at the time of cancellation approval.
- Once processing has commenced for a custom or pre-ordered model, cancellation may not be possible or may attract higher deductions.
- ONENOOK INDIA will confirm receipt of your cancellation request within 2–3 business days.
Cancellation After Dispatch
Once the vehicle has been dispatched for delivery, cancellation is significantly restricted:
- Cancellations after dispatch are not accepted under normal circumstances.
- If you refuse to accept delivery without a valid reason, the booking amount and any delivery charges paid will not be refunded.
- In exceptional cases where cancellation after dispatch is considered necessary, ONENOOK INDIA reserves the right to recover the cost of logistics, handling and any other charges incurred up to that point before processing any refund.
- All post-dispatch cancellation requests will be reviewed on a case-by-case basis at the sole discretion of ONENOOK INDIA.
Cancellation After Delivery
Cancellation requests after the vehicle has been delivered and accepted by the customer will generally not be entertained. However, exceptions may be made under the following conditions:
- A verified manufacturing defect that renders the product unusable, confirmed by our authorised team
- Delivery of a wrong model or variant significantly different from what was ordered
In such cases, the matter will be handled under our Return & Replacement Policy and Refund Policy rather than as a standard cancellation.
Non-Eligible Cancellations
The following situations will not be considered valid grounds for cancellation:
- Change of mind or preference after booking confirmation
- Found a cheaper alternative after purchase
- Delays in delivery within the stated estimated timeline
- Minor cosmetic differences between website images and the actual product
- Cancellation requests submitted without order reference details
Cancellation by ONENOOK INDIA
ONENOOK INDIA reserves the right to cancel an order in the following situations:
- The product ordered is out of stock or unavailable for delivery to your location
- Pricing or product information errors were present on the website at the time of order
- Payment was not received or was found to be fraudulent
- The customer provided incorrect or unverifiable contact or delivery details
- Multiple failed delivery attempts due to customer non-availability
In cases where ONENOOK INDIA cancels an order, a full refund of the amount paid will be processed within 7–10 business days.
Refund After Approved Cancellation
Where a cancellation is approved and a refund is applicable:
- Refunds will be processed to the original payment method within 7–10 business days of cancellation approval
- Any applicable deductions (processing fees, logistics charges) will be communicated before the refund is processed
- ONENOOK INDIA is not responsible for delays by banking institutions once the refund has been initiated
How to Request a Cancellation
To submit a cancellation request:
- Email us at info@onenookindia.com with subject line: "Cancellation Request – [Your Order ID]"
- Include your full name, registered phone number, order reference and reason for cancellation
- Alternatively, call us at +91 99999 99999 during working hours (Mon–Sat, 9 AM – 7 PM IST)
- Our team will respond within 2–3 business days with the status of your request
Contact Us
For any cancellation-related queries, reach out to our support team: