Last Updated: June 2024
Overview
At ONENOOK INDIA, we are committed to customer satisfaction. However, as electric scooters are high-value physical products, refund requests are subject to company review, inspection and approval. This policy explains the conditions under which refunds may be considered and the process involved.
By placing a booking or making a purchase with ONENOOK INDIA, you agree to the terms set out in this Refund Policy.
Booking Amount
A booking amount may be collected to confirm your order for an electric scooter. Please note:
- The booking amount is collected to reserve the product and initiate the delivery process.
- If you cancel your booking before the vehicle is dispatched, the booking amount may be refunded subject to deduction of applicable processing fees, as communicated at the time of booking.
- If cancellation is requested after the vehicle has been dispatched, the booking amount is non-refundable unless there is a verified manufacturing defect or an error on our part.
- Booking refund requests must be submitted in writing via email to info@onenookindia.com.
Refund Eligibility After Delivery
After a vehicle has been delivered and accepted by the customer, refunds will only be considered under the following circumstances:
- The product delivered is different from what was ordered (wrong model or variant).
- There is a verified manufacturing defect identified during inspection by our authorised team.
- The vehicle has significant damage that occurred during transit, reported within 24 hours of delivery with photographic evidence.
Refunds will not be applicable in the following situations:
- Change of mind after delivery and acceptance of the vehicle.
- Damage caused by the customer after delivery.
- Complaints arising from improper use, unauthorised modifications or failure to follow operating instructions.
- Minor cosmetic variations between product images on the website and the actual product.
Refund Process
To initiate a refund request, please follow these steps:
- Contact us at info@onenookindia.com or call +91 99999 99999 within the eligible timeframe.
- Provide your order details, contact information and reason for the refund request.
- Share photographic or video evidence of the issue if applicable.
- Our team will review your request and may schedule an inspection of the vehicle.
- Upon approval, we will initiate the refund process.
Refund Timeline
Once a refund request is approved by ONENOOK INDIA:
- Refunds processed through the original payment gateway will be credited within 7–10 business days from the date of approval.
- Bank transfer refunds (if applicable) may take up to 7–15 business days depending on the bank.
- The exact timeline may vary based on your bank or payment provider's processing time.
- You will receive a confirmation notification once the refund has been initiated from our end.
ONENOOK INDIA is not responsible for delays caused by banking institutions or payment gateway providers once the refund has been initiated.
Contact for Refund Queries
For any refund-related questions or to initiate a request, please contact us: