Last Updated: June 2024
Standard Option
Lead Battery
1 Year
Warranty from date of purchase
Premium Option
Lithium Battery
2–3 Years
Warranty from date of purchase
Overview
ONENOOK INDIA provides warranty coverage on the battery of its electric scooters from the date of purchase. The warranty period depends on the battery type selected at the time of purchase. This policy outlines what is covered, what is excluded, and how to raise a warranty claim.
Warranty is non-transferable and applies only to the original purchaser. The warranty card issued at the time of purchase must be retained and presented when making a claim.
Warranty Coverage by Battery Type
Lead Acid Battery
- Warranty Period: 1 Year from the date of purchase
- Coverage: Manufacturing defects in the battery that result in failure under normal operating conditions
- Applicable to all ONENOOK INDIA models purchased with the Lead battery option
Lithium Battery
- Warranty Period: 2 Years to 3 Years from the date of purchase (as specified on the warranty card at purchase)
- Coverage: Manufacturing defects in the lithium battery pack that result in failure under normal operating conditions
- Applicable to all ONENOOK INDIA models purchased with the Lithium battery option
What Is Covered
- Manufacturing defects in the battery that cause premature failure or abnormal performance
- Significant and abnormal degradation in battery capacity within the warranty period under normal usage conditions
- Defects in the battery management system (BMS) attributable to manufacturing
What Is Not Covered (Exclusions)
The warranty does not cover the following:
- Physical damage: Cracks, dents, breaks or deformation of the battery due to accidents, drops or external impact
- Water or liquid damage: Exposure to rain, flooding, submersion or any liquid that enters the battery compartment
- Misuse or negligence: Failure resulting from improper use, overcharging, using non-approved chargers or operating outside recommended conditions
- Unauthorised repair or modification: Any tampering, opening, or repair of the battery or vehicle by personnel not authorised by ONENOOK INDIA
- Normal wear and tear: Natural degradation of battery capacity over time that is within acceptable performance limits
- Environmental damage: Damage caused by extreme temperatures, corrosion, or storage in improper conditions
- Consumable parts: Tyres, brake pads, cables, bulbs, switches and other wear-and-tear components
- Cosmetic damage: Scratches, paint chips, fading or aesthetic damage to the vehicle body
- Damage from road accidents: Any damage to the battery or vehicle resulting from accidents, collisions or falls
- Loss or theft of the vehicle
How to Claim Warranty
To raise a warranty claim, follow these steps:
- Contact ONENOOK INDIA at info@onenookindia.com or +91 99999 99999
- Provide your name, contact number, purchase date, and a description of the issue
- Keep the original purchase invoice and warranty card available — these are required for warranty validation
- Our team will evaluate the claim and may arrange for inspection at your location or a service point
- Approved warranty claims will result in repair, battery replacement or other resolution at ONENOOK INDIA's discretion
ONENOOK INDIA's decision following inspection will be final regarding warranty eligibility. Warranty claims that are found to fall under the exclusion categories will not be honoured.
Service During Warranty Period
During the warranty period, authorised repairs or replacements will be carried out by ONENOOK INDIA's service team. Customers must not attempt to repair or modify the battery or any covered component on their own, as this will void the warranty immediately.
Transportation of the vehicle to and from the service location may be the customer's responsibility unless otherwise arranged by ONENOOK INDIA.
Contact for Warranty Queries